Refund & Returns Policy

Return Window

We offer a generous 30-day return window from the date of delivery. All Golden Goose sneakers purchased from Golden Goode can be returned within this timeframe for a full refund or exchange.

To be eligible for return, items must be in their original condition, unworn, and in original packaging with all tags attached.

Condition Requirements

To ensure the best experience for all our customers, returned items must meet the following conditions:

• Shoes must be unworn and show no signs of use
• Original packaging, including shoe boxes, must be included
• All original tags and labels must remain attached
• Items must be free from odors, stains, or damage
• Accessories and dust bags must be included if originally provided

How to Return

Returning your Golden Goose sneakers is simple and straightforward:

• Contact our customer service team to initiate your return
• Receive your prepaid return shipping label via email
• Carefully package your items in the original packaging
• Attach the return label and drop off at any authorized location
• Track your return using the provided tracking number

Exchange Policy

We're happy to exchange your Golden Goose sneakers for a different size or color, subject to availability. Exchanges follow the same 30-day timeframe and condition requirements as returns.

If the new item has a higher value, you'll be charged the difference. If it has a lower value, we'll refund the difference to your original payment method.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Store Credit: Immediate (optional for faster processing)

You'll receive an email confirmation once your refund has been processed.

Final Sale Items

Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective. This includes:

• Clearance items marked down 50% or more
• Limited edition collaborations (when specified)
• Custom or personalized items

International Returns

For international customers, returns are accepted within 30 days, but customers are responsible for return shipping costs. We recommend using a trackable shipping method with insurance.

Customs duties and taxes are non-refundable and may apply to international returns.

Damaged or Defective Items

If your Golden Goose sneakers arrive damaged or defective, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.

Please take photos of any damage and include them when contacting our customer service team to expedite the process.